I have a new column out in UXmatters today called Placing Value on User Assistance. It's a topic I have blogged on before, but the column has a nice shiny picture as my colleague Mark Wallis would say. Speaking of Mark and pictures, right after WritersUA, Mark let me be his gear monkey while he took nature shots around and up Mt. Hood outside of Portland. Awesome! We went from mossy rain forests to 25 feet of snow in less than an hour.
WritersUA was great. The presentations were their usual high caliber, the vendors just chock full of new features, and the networking as valuable and enjoyable as ever.