The Humane Experience

My favorite Scrum Master used the word "uniqify" in a sprint planning call today, as in "Could you uniqify that expression?...

I usually try to keep work and blog separate, but I gotta say I really like working for IBM and especially the IBM Security Services group. ...

Reminds me of the Steven Wright joke where he named his dog "Stay" just to confuse him when he called him.

Does this look like your development cycle? All is joy and celebration on the product management side when the project begins. Then comes th...

A while back I blogged that a website I use had been redesigned--seemingly to reach an audience younger than me. Here is what that design ...

Someone corrected my use of personas the other day and pointed out that the plural is personae . File under reason 42.b of "Why people ...

Some descriptions seem to carry negative baggage and get thrown at me from time to time. The only problem is that not only do I find these t...

A tweet sent me to a web site that lists phrases to avoid in technical writing. Personally, I find their list to be pretty mild. Things lik...

Yesterday's blog about bandwidth and information attracted some very insightful comments and got me to thinking more about the issue o...

I decided recently that I had "stopped growing musically." You have to be a Catholic flower child from the 60s to inflict that kin...

Anyone who is a technical communicator gets involved in reviews, either doing them or getting them. There is an enormous difference in the a...

Whenever I get stumped on a UI, I ask is it a design issue or am I just being stupid? And as I have publicly pointed out in this blog, somet...

I know, I ride Rogers' old horse beyond its intended range, but it just stays a useful model for a lot of what I do. We can identify a p...

Just helped a coworker figure out how to reopen his style and formatting palette in Word. He had shut it down because it was getting in his ...

I just didn't think my wife was sounding diligent enough about looking out for the UPS delivery guy, so I decided to work from home this...

You might remember a blog I did last year about how not to update your look and feel . Essentially it says not to let old people (moi) desig...

I feel like I'm sending out a birth notice. This afternoon, Mike Auldridge inspected the latest batch of his MA-6 resophonic guitars (hi...

Read my column this month in UXmatters; Personas as User Assistance and Navigation .

I love "x" graphs, you know, the ones that show one domain diminishing while another is increasing. They form an x, and the point ...

I spent last Thursday immersed with the students and faculty of Texas Tech's online Technical Communication and Rhetoric (TCR) PhD prog...