I just generated a PDF of a draft of a user guide I am working on. I've included the obligatory front matter and Chapter 1 starts on the 23rd page.
And we ask why users don't read our stuff.
:-(
STC Ideas
Michael Hughes, PhD, CPT
He whom fish fear
Creative Writing
Selected Articles
- Users as decision makers
- The security dilemma: Balancing robustness and usability
- Moving from Information Mapping to DITA
- Fattening the long tail through progressive user adoption
- A pattern language for user assistance
- A pattern language approach to usability knowledge management
- Mapping technical communication to a human performance technology framework
- Keeping just-in-time from being way-too-late or way-too-little
- Moving from silos to channels
- Moving from information transfer to knowledge creation (Winner of the Frank R. Smith Award)
- Rigor in usability testing
- Procedures: The sacred cow blocking the road
- Active learning for software products
- Online documentation in reference-based instruction
UXmatters Columns
- Architecting UA Topics for Reuse
- Progressive User Adoption
- Straight Talk: Surviving Tough Times as a User Assistance Writer
- PDF Manuals: The Wrong Paradigm for User Assistance
- Use Cases for User Assistance Writers
- Excel Hacks for Help Writers
- User Assistance: Writing for a High-context Culture
- Placing Value on User Assistance
- The Anatomy of a Help File: An Iterative Approach
- The Help Landscape: A Mile Wide and 30 Seconds Deep
- Instructional Text in the UI: Some Counterintuitive Implications
- Hockey Sticks and User Assistance: Writing in Times of Resource Constraints
- Procedures: The Sacred Cow Blocking the Road
- UA Walkthroughs: Helping Best Practices Emerge
- User Assistance in the Role of Domain Expert
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- RSS Feed: http://user-assistance.blogspot.com/atom.xml
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- Embedded Assistance (4)
- IA (1)
- Reuse (3)
- STC (15)
- Tools (5)
- UAX (2)
- Usability (3)
- user adoption (1)
1 comments:
Ditch your front matter!! It feels wonderful.
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