New Column on UXmatters--
I have a new column out today on UXmatters called Procedures: The Sacred Cow Blocking the Road. It's an updated version of a presentation I did ten years ago at the STC conference in Anaheim. Still topical, however. It deals with the basic mismatches between user behavior and the structure of stepped procedures. For example, procedures start at the beginning, users go to help in the middle.
Atlanta folks, I'm speaking at Tuesday's STC Atlanta chapter meeting. I'll be discussing an architecture called task-support clusters and will demonstrate a tool called Task Modeler during the presentation.