Progressive User Adoption--
For those who were patient and let me ramble on last month about progressive user adoption, you might want to look at the more coherent discussion I will be presenting at Currents (STC Atlanta's conference) in March. I've preposted the paper to my web site http://www.mindspring.com/~mikehughes/index.htm . The newest twist is that I relate it to a long tail distribution marketing strategy, so you might find it is a new way to promote the value of technical communication as a revenue enhancer.