The Humane Experience

Continuing our discussion of using Excel rather than Word or Project to manage an information project. A simple spreadsheet that I get a lot...

[Duh! after almost two years on Blogger I figured out that there is a "title" block that is not turned on by default. I looked for...

Moving on up... I am officially moving from the world of paying for services I can get for free. At the end of this month I will be shutting...

STC Summit The original title was supposed to be "I Rolled Holly Harkness" after I gave Holly my dinner roll at the Honors Banquet...

Patching up the crack... Ok, you have to be pretty old to recognize the context of that reference. It's from the theme song to Disney...

Just a brief, newsy blog to keep my I'net pipes running. Two great blogs to check out: http://dontcallmetina.wordpress.com/2008/05/20/fu...

Step Results: Clutter vs. Assurance Sometimes a result statement in a step just adds clutter and annoys the readers (if not out and out insu...

A techwriter dies and goes to heaven... and she finds herself at the pearly gates before St. Peter. He looks over her record and decides she...

The two most common comma mistakes I see good writers make As hard as it will be for many of my colleagues to believe, I actually know a cou...

I won :-)

Get dressed, we're going to a party On April 22 the Atlanta STC chapter is having its annual awards banquet . Holly Harkness has gone ...

Reply versus Reply All My e-mail inbox is cluttered by something other than SPAM. I am on a number of committees and list servers where I mu...

New Column I have a new column out in UXmatters today called Placing Value on User Assistance. It's a topic I have blogged on before, ...

Great Currents Conference I went to the Atlanta STC regional conference, Currents, this Saturday. As always, it was a great professional m...

Instructional Text on the UI Embedded assistance makes us reevaluate some tried and true principles of information design because our instru...

News Check out Martha Stevens new blog on user assistance. Martha's voice and insights will be a good addition to the blogosphere. Curre...

MOO POPs I want to discuss MOO POPs early in this series of blogs on embedded assistance (EA) because the concept drives straight to the he...

Embedded Assistance I'm working these days on some very exciting projects involving embedded assistance . Embedded assistance (EA) is us...

February 29th: Bonus Day! Every four years something remarkable happens; we are given an extra day. Today is that day; do something with it....

Currents Is Almost Here-- In times of tight budgets (and why are we ALWAYS in times of tight budgets) the Atlanta regional conference Curren...