The Humane Experience

Social Networking: 3 Lessons--- First off, since my primary audience is technical communicators, I know that the convention is that the numb...

What Brave New World... I saw Beowulf this weekend in 3D on the iMax screen. Sweeeeet! It got me thinking this morning about how I would use...

Vendors as Stakeholders-- In my candidacy for 2VP for the Society of Technical Communication ( STC ), I have been using this blog to develop...

New Column on UXmatters -- I have a new column out today on UXmatters called Procedures: The Sacred Cow Blocking the Road. It's an upda...

Works as designed-- I did a webinar yesterday for STC on pattern language for managing usability knowledge. Every now and then I listen to m...

New Picture-- At 58, I did something for the first time yesterday; I had my portrait shot by a professional photographer. I was required to ...

Certification-- I told Joe Welinsky the other day that I planned to avoid touching any "3rd rails" for a while in my candidate blo...

The Role of Academics in a Professional Society-- Part of my avowed platform in running for 2nd VP of STC is to help forge stronger, more co...

If given a bully pulpit... One of my favorite topics I would like to pursue if I get elected to be an officer of STC is helping technical co...

Campaign 2008: The Blog-- My hat is in the ring; I am running for the 2nd VP position for the Society for Technical Communication. Those fam...

css: cyber sourdough-- I've been learning more about cascading style sheets the last couple of weeks than I really wanted to know. I...

Know your user-- Man, I hate to rag on my own organizations, but I have had some odd user experiences with communications from organizations...

Forget Me Not-- So what exactly does "Remember me" mean on a login screen? Obviously not what I think it does, judging by the many...

The Flip Side of Collaboration-- UX magazine had an interesting article http://www.seomoz.org/blog/how-to-ruin-a-web-design-the-design-curve...

Alison Reynolds Talks to STC Atlanta-- Last night's STC Atlanta chapter meeting was a stimulating event. For one, it was good to be back...

Latest Column in UXMatters-- My regular column came out yesterday in UXMatters that combines several topics I have blogged about lately. It...

Atlanta STC Chapter Meeting: 9/25/2007--- The guest speaker this month is Alison Reynolds from Christchurch Polytechnic Institute of Technol...

The 90 Seconds Rule-- In my previous blog I talked about how users can only stand being in Help (and away from the task they would rather be...

The new research primer is here, the new research primer is here... Older readers might remember the Steve Martin movie "The Jerk....

Not All Questions Are Hard-- During a walkthrough last week of some Help topics I had written, my colleagues and I were discussing when to p...