The Humane Experience

If given a bully pulpit... One of my favorite topics I would like to pursue if I get elected to be an officer of STC is helping technical co...

Campaign 2008: The Blog-- My hat is in the ring; I am running for the 2nd VP position for the Society for Technical Communication. Those fam...

css: cyber sourdough-- I've been learning more about cascading style sheets the last couple of weeks than I really wanted to know. I...

Know your user-- Man, I hate to rag on my own organizations, but I have had some odd user experiences with communications from organizations...

Forget Me Not-- So what exactly does "Remember me" mean on a login screen? Obviously not what I think it does, judging by the many...

The Flip Side of Collaboration-- UX magazine had an interesting article http://www.seomoz.org/blog/how-to-ruin-a-web-design-the-design-curve...

Alison Reynolds Talks to STC Atlanta-- Last night's STC Atlanta chapter meeting was a stimulating event. For one, it was good to be back...

Latest Column in UXMatters-- My regular column came out yesterday in UXMatters that combines several topics I have blogged about lately. It...

Atlanta STC Chapter Meeting: 9/25/2007--- The guest speaker this month is Alison Reynolds from Christchurch Polytechnic Institute of Technol...

The 90 Seconds Rule-- In my previous blog I talked about how users can only stand being in Help (and away from the task they would rather be...

The new research primer is here, the new research primer is here... Older readers might remember the Steve Martin movie "The Jerk....

Not All Questions Are Hard-- During a walkthrough last week of some Help topics I had written, my colleagues and I were discussing when to p...

Email vs. e-mail-- I got involved in a debate this week over email vs e-mail. Our UI says "email" and our documentation style gui...

Blog Otro-- I decided I need to learn Spanish (again-I've decided this about three times now). This time I think I'm going to make i...

A Newsy Blog-- Al Hood announced at last week's STC meeting that I am the "Atlanta Conference 2009 Planning Committee Chair." ...

Encyclopedias do not user assistance make-- One of my colleagues attended an internal training session last week so she could observe how ou...

Product Names-- I was helping my wife this weekend brush our dog's teeth. Yes, that's the level of quiet desperation my weekends hav...

Timberline Hitches and C++ Just went camping for three days with an old high school buddy, who happens to be an experienced scout master and...

Maturity or Bureaucracy?-- In his latest Alert Box , Jacob Nielsen talks about the pros and cons of developers doing their own usability tes...

Call Me Tina-- Apologies to Holly Harkness for the pun on her blog title. I was chatting it up over wine with my mentor and friend Carol Ba...