The Humane Experience

Just because you like something you created, it doesn't mean: It's any good You have a big ego But it can be useful to stop and pond...

I just had a bad user experience at my bank's ATM. I'm not blogging to whine, they're a good bank, but I want to understand what...

I just changed cable providers, and this one has the same UI problem as the last. In both cases, if you view the guide (program menu), the c...

Dug, you gotta love him! But I seem to get involved in discussion threads where it seems a cyber squirrel runs through the conversation and ...

Neil Perlin is looking for participants for the " Beyond the Leading Edge " presentation at the STC Summit in May. Where I stand ...

The winter Olympics are here and so again is curling. I polish my miniature curling stone paperweight and put on my team USA curling sweat s...

In my previous blog I throw some (well-padded) elbows at experts, and Isaac Rabinovitch rightfully takes me to task a bit. He makes the poi...

As user experience professionals, we deal with experts a lot in the form of Subject Matter Experts. And in doing so, we become experts. Plus...

In my book Iron Hoop I portray a conversation between the local junk man and a crony about how the junk man arranges things in the junk yar...

What is it about the striking of the Submit button or the opening of the first manual off the press that makes me an expert proof-reader? Th...

Here's an interesting snippet of research coming out of Carnegie Mellon: How the brain arranges nouns . Using functional magnetic resona...

On-the-job negotiations. Click comic to enlarge it.

My NSS award goes collectively to all of the accessibility web sites on colorblindness that advised me to offer an alternative to using colo...

Don't you just love working on distributed teams? Click cartoon to enlarge it.

I just had to chuckle when I read Dilbert yesterday. I think a lot of UX departments go through this phase. I hate hiring onto a job and the...

Got so busy this week doing real work I totally forgot my Hump Day cartoon. Click image to enlarge it.

Had coffee this morning with my friend Ken Hilburn from Juice Analytics . Essentially, they are in the business of helping customers visuali...

I have a new column out today in UXmatters. All UX professionals, not just user assistance developers, face the problem of integrating the...

Granted, I'm still in the honeymoon phase on my new team, but what a honeymoon! This week we had some great meetings with key players to...

I had a really stupid user experience yesterday, so I am trying not to squander my ignorance and understand what went wrong. More importantl...