The Humane Experience

... I go to my local STC chapter meeting and there are over 50 attendees! So much for a dying profession and a society that has lost its rel...

I have a new column out today in UXmatters that talks about how the economic meltdown could reshape our approach to writing user assistance...

In an earlier blog I talked about the importance of understanding your product's business model when deciding on a user assistance strat...

I plan to start awarding designs in user assistance that I feel are well-intentioned but wrong. The purpose is not to ridicule (OK, ridicule...

I read this headline on my news feed this morning: "INSTANT VIEW 4-German jobless posts first rise in nearly 3 yrs." Actually, I r...

I spent a lot of my holiday working on my January column for UXmatters , which I just sent to my editor this morning. I spent a lot of time ...

My buddy Miranda Bennett apparently shares my life philosophy of "Anything worth doing is worth overdoing." She wanted to get mor...

Who knew that Lewis Carroll and Henry Holiday understood the world of technical writing? I don't know what more accurately describes our...

Those not following national news, Georgia had the last contested seat in the Senate up for a run-off election. Well, to make a long story s...

Many technical communicators cannot afford to attend a conference every year, not because of the registration fees, but because of the assoc...

Every morning I see the following message on the body wash container in my shower: "Not tested on animals." I'm glad that they...

I almost started today's blog with "I'm getting old" and then decided that's not true. I am old. I tried my best not t...

Let's say your cookbook has a section for chicken dishes and one for salads. Where do you put recipes for chicken salad? Actually this i...

I rarely think of myself as an honoree on Veteran's day, but I got an e-mail from my company's VP of Diversity this morning thanking...

I have always liked the "feel, felt, found" method for answering objections. "I know how you feel , I felt the same way, and ...

A friend of mine sent me a link to an article on the BBC website. You can get the gist of it from the image below (click image to enlarge it...

I added a translation widget to my blog. Scroll down the navigation pane on the left to find it. View this blog page in the language of your...

I hate it when the time changes from daylight saving time. It's such a pain to get up at 2:00 am to reset my clock. They should make it ...

You know what never works out well? Letting technical communicators get involved in legal documents. When I do it I end up in tears; when I ...

I have decided to start including my CPT (Certified Performance Technologist) credentials after my name again. Click on the CPT logo in the...